Because our products are software and SaaS based services, delivered instantly once payment is received, and are available as try before you buy, our customers can test the products and services before buying them and determine that:-
- It is the correct software to help them with their tasks
- It runs correctly on their computer and is compatible with their operating system
- In case of Forms To Go, they are testing with their servers the right language edition they need
For these reasons we offer no refunds as a matter of policy, however a 30 day, 100% money back guarantee exceptions are made under the following circumstances:-
The software/service appears to be not as described
The customer is experiencing a problem or bug with the software that cannot be solved by our developers in less than 30 days
The software fails to perform correctly on any of the advertised features that could not be tested in the ‘try before you buy’ version in these cases, we’ll issue a full refund of your purchase 30 days after your purchase
In these cases, we’ll issue a full refund of your purchase 30 days after your purchase. Refunds will not be honored on license names that were provided incorrectly during purchasing. License information can be changed at time of renewing.
If you are issued a refund, you agree to uninstall and/or stop using particular Hex Wireless Software Product/SaaS based service for which you no longer possess a valid license for. Hex Wireless reserves the right to disable any SaaS based Account, product keys, vouchers and/or serial numbers issued for the refunded product/service.